You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
For any returns the customer will be responsible for returning the goods to us and will be required to ensure the goods include a tracking number and signature as proof of delivery to our address.
For scissors and items of high value we recommend including insurance to the value of item should the item not be delivered successfully to our address.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return in the first instance. We will respond quickly with instructions for how to return items from your order.
We ship worldwide via our website.
Shipping is undertaken using Parcel Force 48 hour service to UK and Fastways Courier/ An Post parcel service in Ireland.
Subject to stock availability our shipping times are:
UK & N. Ireland. 2-4 working days
Ireland 3-5 working days
Shipping Charges UK and Ireland
£5.95 UK and N. Ireland
£8.95 UK and N. Ireland
Shipping Charges EU
2kg to 5kg
Shipping Charges Rest of World
Please email us to confirm shipping charges and arrange order.